How 29bd Handles Your Personal Information

When you create an account, we collect your name, email address, mobile number, and the wallet identifiers you register — this includes your bKash, Nagad, or Rocket account number when you add them as payment methods. We collect this to verify your identity, process deposits and

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   withdrawals, and keep your account secure. Transaction records tied to Nagad transfers or Rocket payments are retained as part of our financial records. When you browse the platform, we also collect device type, browser details, and session data through cookies — this helps us make the

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   experience work correctly on your phone or desktop. We do not sell your personal data to third parties. We may share data with payment processors like the bKash or Nagad gateway strictly to complete a transaction. We may also share data if required by applicable law

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   or a lawful authority. Data is stored on secure servers. Retention periods vary by data type — account data is held while your account is active; transaction logs are kept for the period required under applicable financial regulations. Your eligibility to use this platform, and the

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   data-handling rules that apply to you, depend on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.